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River Trip reservations require a 100% prepayment. Reservation guarantees you boats on your chosen day and time. Reservations are always recommended, especially on weekends.
We understand that sometimes unexpected circumstances come up and cancellations become necessary. It is our policy to grant refunds minus a $10 processing fee if notified 7 days prior to arrival date. If cancelled within 7 days of arrival date, you will be offered the opportunity to reschedule. The chance to reschedule expires after one year. We still operate in rain unless there is lightning. In the event of bad weather or lightning, you will have the opportunity to reschedule. The chance to reschedule expires after one year.
Once your reservation and deposit are complete, everyone in the group will need to complete an online waiver. Completing an online waiver is crucial for efficiency upon check-in. If everyone has signed the online waiver, your group can skip the office line and go straight to the departure bus!